Shipping policy

Certainly — here is a clear Shipping Policy you can use for Vision on Tiles:

Shipping Policy – Vision on Tiles

At Vision on Tiles, we take great care when packing every order.

Our tiles are carefully wrapped and packaged to the best of our ability to help protect them during transit. Parcels containing tiles will be clearly marked FRAGILE where appropriate.

We use reliable courier services for delivery throughout New Zealand. Delivery times may vary depending on your location, rural delivery requirements, courier delays, weather conditions or other circumstances outside our control.

Once your order has been handed over to the courier, Vision on Tiles cannot guarantee how the parcel will be handled during transit. However, we will always do our best to assist if a problem occurs.

If your order arrives damaged, please contact us as soon as possible and provide:

• Photos of the damaged item

• Photos of the packaging

• Your order number or name

• A brief description of the damage

Please keep all original packaging until the matter has been resolved, as the courier may require this for a claim.

We ask that any damage is reported promptly after delivery so we can investigate the issue with the courier.

Please make sure your delivery address is entered correctly when placing your order. Vision on Tiles cannot be responsible for delays or additional costs caused by incorrect or incomplete address details supplied by the customer.

Shipping charges are shown at checkout and may vary depending on destination, parcel size and rural delivery requirements.

We want your tile to arrive safely and in perfect condition, and every order will be packed with care before leaving Vision on Tiles.